shipping and delivery

Shipping & Delivery Policy – JLP Magnets

Thank you for shopping with JLP Magnets. Below is everything you need to know about how and when your order will arrive.

Processing Time

  • All orders are custom-made and usually take 3–5 business days to process before dispatch.

  • You’ll receive an email notification with tracking details once your order has been shipped.

Delivery within Hong Kong

  • We currently deliver across Hong Kong SAR.

  • Orders are sent via reliable local courier partners.

  • Estimated delivery time after dispatch: 1–3 business days (depending on location).

International Shipping

Shipping Address

  • Please ensure that the delivery address provided is complete and correct.

  • We cannot be held responsible for delays or non-delivery due to incorrect or incomplete address details.

Missed Delivery / Re-Delivery

  • If delivery is missed, our courier partner will attempt re-delivery or provide instructions for collection.

  • Additional delivery fees may apply if the package is returned to us due to unsuccessful delivery attempts.

Damaged or Lost Parcels

  • If your parcel arrives damaged, please contact us within 48 hours, including photos of the package and the product.

  • We are not responsible for delays caused by couriers, weather conditions, or events beyond our control.

If you have any further questions regarding shipping or delivery, please get in touch at
Email:hello@jennalouisepotter.com