Refund & Return Policy
Refund & Return Policy – JLP Magnets
At JLP Magnets, every item is made especially for you using your uploaded photos. As a result, all orders are personalised and made-to-order, which means we unfortunately do not offer refunds or returns due to change of mind once production has started.
Personalised Products
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Because each magnet set is customised with your own images, we cannot resell or reuse orders.
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Please ensure all photos uploaded are correct and final before checkout.
Damaged / Incorrect Items
If your order arrives damaged or incorrect:
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Please contact us within 48 hours of delivery
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Email hello@jennalouisepotter.com with your order number and clear photos of:
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The packaging
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The damaged/incorrect magnets
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Once reviewed, we will happily remake and resend your order at no additional charge.
Returns
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We do not accept physical returns of personalised products.
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If an error occurs on our side (printing error, wrong product), we will remake the item.
Contact Us
If you have any questions about your order, please get in touch:
Email: hello@jennalouisepotter.com
Store: JLP Magnets